At GHI Enterprises, we want you to be completely satisfied with your purchase. If something isn’t right, our hassle-free return and exchange policy makes it easy to resolve issues quickly and fairly.
You may return most new, unopened items within 14 days of delivery for a refund or exchange, provided the following conditions are met:
Item must be in its original packaging, with all accessories and documentation included
Product must be unused and in resellable condition
You must provide proof of purchase (e.g. order number or receipt)
Some items are not eligible for return:
Opened software or digital downloads
Items marked as final sale or non-returnable
Products showing signs of physical damage or tampering
Perishable goods or consumables once opened
Email us at [email protected] with your order number and reason for return.
Our support team will provide a Return Authorization and instructions.
Pack the item securely and send it to the return address provided.
Returns without authorization may be rejected.
Once your return is received and inspected, we will notify you of the refund status.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is due to our error.
We’ll gladly exchange items that arrive damaged, defective, or incorrect.
Please notify us within 48 hours of receiving your order to qualify for an exchange.
Return shipping costs are the responsibility of the customer unless the item was defective or shipped in error.
For high-value items, we recommend using a trackable and insured shipping method.